Grok BotWorkBack officeAI score · 68/100AI-assisted edit · no obvious prompt-injection riskX

Grok Bot Daily Ticket Digest: Auto-Group Feedback Themes

Connect support tickets → paste prompt → get daily themed summaries with counts and quotes

Some experienceStepsPromptTip
Who
Product leads, support managers, or operations leads
You get
Daily automated digest of yesterday's support tickets grouped by product feedback themes, with ticket counts and two representative quotes per theme, zero customer contact
You need
Grok Bot

Constraints

Requires Grok Bot access and connecting the Bot to a support ticket data source (e.g., email, Zendesk, Intercom, etc.—specific connection steps depend on Grok Bot's current version). Source does not specify connection details or pricing.

What they did

The author @GrokBotUses demonstrated a Grok Bot configuration for automated support ticket processing: have the Bot read yesterday's tickets daily, extract product feedback, group it into themes with ticket counts and two example quotes each, while explicitly restricting the Bot from contacting customers or changing anything.

How it went

The author did not report specific runtime results or performance data; shared as a functional template only. (author_report)

Worth knowing

How Grok Bot connects to specific helpdesk systems is not described in the source; users must configure based on their actual tools. The output delivery method (email, Slack, dashboard, etc.) is also unspecified. The 'Send it to me' in the prompt relies on Grok Bot's built-in notification channel. Testing with a small batch of historical tickets is recommended before full deployment to verify grouping quality and quote representativeness.

Steps

  1. Connect Grok Bot to your ticket data source

    In Grok Bot settings, connect the Bot to your support ticket source (team email, helpdesk system, or ticket API). Ensure the Bot has permission to read yesterday's tickets. The exact interface varies by Grok Bot version; refer to official documentation to complete the connection.

  2. Paste the prompt and enable daily execution

    Paste the following prompt into Grok Bot's instruction/configuration area and set it to run daily (e.g., each morning). Once enabled, the Bot will automatically process subsequent tickets according to the prompt.

    Execution prompt · Source text。Grok Bot instruction/configuration field

    Each day, read yesterday's support tickets, pull out product feedback, and group it into themes with ticket counts and two example quotes each. Send it to me. Contact no customers. Change nothing.

Prompt you can copy

Execution prompt · Source text。Grok Bot 对话输入框，直接发送

This block is the prompt. Ads are never placed here.

Each day, read yesterday's support tickets, pull out product feedback, and group it into themes with ticket counts and two example quotes each. Send it to me. Contact no customers. Change nothing.

The main prompt is provided as the executable instruction in Step 2; no additional setup prompt is needed.

Source

每日读昨日工单：反馈主题+条数+两条引文（不联系客户） · GrokBotUses · X · 2026-10-23T23:35:43.000Z

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